Command Center Support admin

Must Have Technical/Functional Skills

Command Center operations knowledge and experience

Data Center operations

Customer handling skill

Problem solving

Roles & Responsibilities

• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received

• Implementation of emergency Changes and planned Changes

• Participation in Problem reviews for issues related to associated Command Center Services

• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations

• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts

• Grants emergency touch support access for servers and mainframe

• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review

• Join Major/Significant Incident bridge to assist with impacted applications for the support area

• Participate in physical validation testing that is required during data center area testing

• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support

• Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing

Salary Range: $70,000 -$75,000 year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-DNI

Role: Engineer

Desired skills: Command Center | Data Center

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 4 - 10 Years

• Job function: TECHNOLOGY

• Location: New Albany, OH

Salary range: $70,000–$75,000

Apply by: 2026-08-26 00:00:00