Source description
About the role
Must Have Technical/Functional Skills
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Should have experience in Deskside process and support
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Maintain inventory and support IMAC (Install, Move, Add, Change) activities
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Act as onsite IT representative for business users
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Excellent Oral and Written Communication skills
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Hands on Experience on resolving customer issues related to the infrastructure
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Deployment of hardware, including hardware and OS refresh activities.
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Provide first level support for Printers and MFP.
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Intune Mobile Device management
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Knowledge on SCCM and deployment
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Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
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Patching and Vulnerability Management for workstations
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Management platform, including device provisioning, configuration, deployment, inventory
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Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
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Incident, Problem, and Service Request Ticket Management in ServiceNow.
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Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
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Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.
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Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
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Identification of Continuous Improvement opportunities.
Salary Range: $70,000- $80,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Role: Engineer
Desired skills: Active Directory | Office 365
Qualifications: BACHELOR OF COMPUTER SCIENCE
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Experience: 5 - 12 Years
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Job function: TECHNOLOGY
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Location: Centralia, WA
Salary range: $70,000–$80,000
Apply by: 2026-09-12 00:00:00
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