Engineer

Skill: Sr. Alvaria Dialer Technical System Administrator

• Must Have Technical/Functional Skills

• 8+ years of experience with call center outbound dialer technologies.

• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.

• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.

• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.

• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.

• Strong analytical and problem-solving skills, particularly in outbound dialer environments.

• Experience with contact center platforms (Avaya, Verint, NICE, Aspect).

• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.

• 2+ years PostgreSQL and transact psql experience.

• Experience with ServiceNow, Archer, and Postgres databases.

• Experience with CyberArk preferred.

• Strong communication skills with the ability to lead discussions and host meetings.

• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.

• Working knowledge of Windows Server and Microsoft Internet Information Services.

• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

• Roles & Responsibilities:

• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.

• Make recommendations to improve call statistics and operational performance

• Partner with Run-the-Bank teams to resolve production issues.

• Utilize advanced SQL to support forecasting, modeling, and performance optimization.

• Identify and communicate opportunities to improve service levels; recommend and drive solutions.

• Support business continuity events and provide after-hours and weekend support for releases and production changes.

• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.

• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.

• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.

• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.

Salary Range - $90,000-$100,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performanc e Bonus, College Fund, Student Loan Refinancing

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Role: Engineer

Desired skills: Linux | PostgreSQL

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 8 - 14 Years

• Job function: TECHNOLOGY

• Location: Pittsburgh, PA

Salary range: $100,000–$125,000

Apply by: 2026-08-30 00:00:00