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About the role
L1 Service Desk Support associate Language Dual Language English Must Have ( Mandarin speaking is an added advantage) Desired Experience Range** Minimum of 1 to 2 years of exp in international call Location of Requirement & Shifts Hyderabad (24*7) Shifts Desired Competencies (Technical/Behavioral Competency) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills in English & Mandarin Responsibility of / Expectations from the Role Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging Excellent Customer Handling/soft skills Logging incidents and service requests and managing their lifecycle
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