Source description
About the role
1 Role** L1 Service Desk Support associate 2 Language Dual Language English Must Have ( Mandarin speaking is an added advantage) 3 Location of Requirement & Shifts Hyderabad (24*7) Shifts Desired Competencies (Technical/Behavioral Competency) Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills in English & Mandarin Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging 3 Excellent Customer Handling/soft skills 4 Logging incidents and service requests and managing their lifecycle 5 Willingness to learn
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