IT Service Management

Technical Skills

Thorough understanding of ITIL and IT Service Management concepts

Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features

Experience in designing, developing and documenting IT Service Management processes and workflows

Experience in developing ITIL process performance metrics, measurements and agreements

Knowledge of Service and Systems management applications including ticketing/workflow tools

Experience in driving end to end major incident management process

Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.

10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes

Planning and Analysis

Requirements Definition

• Design Specifications

• Asset Management

• Software License Tracking

• Technology Architecture

• Integration and Testing

• Implementation and Migration

• Training and Knowledge Transfer

• Documentation

• Operations and Administration

• Technology Refreshment and Replenishment

• Manage Cross functional support to ensure the Service Delivery which includes

• Availability Management

• Capacity Management

• Performance Management

• Service Level Monitoring and Reporting

• Service Support which includes –

• Incident Management

• Problem Management

• Configuration Management

• Change Management

• Release Management

• Reporting SLRs

Salary Range-$100,000-$140,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Role: Process Expert

Desired skills: ITSM

Experience: 10 - 12 Years

Job function: TECHNOLOGY

Location: Westerville, OH

Salary range: $100,000–$140,000

Apply by: 2026-08-23 00:00:00