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About the role
Dear Candidate! Greetings from TCS !!! Role: M365 Support Engineer Experience Range: 4 to 8 Years Location: Chennai, Pune, Hyderabad Job Description: Provide L2/L3 support for Exchange Online, Outlook, Teams, OneDrive, and SharePoint in a large enterprise environment Resolve end user issues related to email, collaboration, file sharing, and Teams functionality Troubleshoot Teams meeting, voice, and call quality issues, ensuring reliable user experience Administer and support Teams Phone / Telephony features including call queues and routing Support MAM/MDM implementations of M365 tools, including BYOD scenarios with non technical users Perform Windows application packaging and deployment using Intune and PatchMyPC Follow defined packaging standards, change processes, testing, and validation practices Operate within ITIL processes, handling incidents and requests via ServiceNow Delivery excellent customer service by translating technical issues into user friendly language TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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