Opening with Service Management || Chennai || 25-Jul-26

Dear Candidate, Greetings from TATA Consultancy Services. Thank you for expressing your interest in exploring a career possibility with the TCS Family. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company. TCS is hiring for Service Management Position for Chennai Interview date : 25-JULY-26 Exp : 4 years to 12 years Mode: Virtual Interview. Please find the below JD ITSM process coordination, ticket lifecycle mastery, SLA control, scheduling/dispatch, stakeholder communications, ServiceNow/JSM/Remedy proficiency, operational reporting Coordinate endtoend IT service delivery across Incident/Request/Knowledge and Change calendars; own scheduling, dispatch, and customer communications. Ensure data quality and audit readiness in ITSM tools; drive knowledge article creation and CSI initiatives Collaborate with internal teams and vendors to unblock work, optimize technician utilization, and improve customer outcomes. Monitor SLA/OLA performance; publish dashboards and escalate risks early; support major incidents and PIR actions. Flexibility in shift availability & Ability to withstand pressure and maintain performance Good Presentation & Communication Skills Interested Candidate Please share the below Details: 1. Total Exp : 2. Relevant Exp: 3. Contact No. : 4. Current CTC : 5. Expected CTC: 6. Agree with Work Location : 7. Preferred Location : 8. Notice period : 9. Current Company : 10. Highest Qualification : (Regular/Part Time): 11. Any Gap : 12. Duration of Gap: 13. Have you Earlier worked with TCS(Yes /No) : Thanks & Regards, Tripti Dhyani Human Resources Talent Acquisition Group Mail to: tripti.dhyani @tcs.com