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Job Description – Oracle CPQ Production Support Engineer Role Summary Provide production support for Oracle CPQ applications and Quote-to-Order (Q2O) processes, ensuring system stability, issue resolution, and seamless integration with CRM, ERP, and third-party platforms. Key Responsibilities Provide L2/L3 production support for Oracle CPQ and Q2O processes. Troubleshoot and resolve issues related to configuration, pricing, approvals, and quote generation. Analyze and resolve incidents/tickets within SLA using ServiceNow or similar tools. Support integrations between Oracle CPQ, CRM, ERP, and external systems. Perform deployments, data fixes, regression testing, and release support activities. Collaborate with business users, sales teams, and developers to deliver effective solutions. Monitor application performance and recommend improvements. Maintain technical documentation, SOPs, and knowledge base articles. Support CPQ enhancements, patches, and feature rollouts. Participate in code reviews and ensure adherence to security and coding standards. Required Technical Skills Strong experience with Oracle CPQ . Expertise in: BML (BigMachines Language) BMQL Commerce & Configuration Modules Pricing and Approval Workflows SQL / PL-SQL knowledge. Experience with REST/SOAP APIs, JSON, and XML. CRM/ERP integration experience (Salesforce, Oracle ERP, SAP, etc.). Familiarity with ServiceNow or similar ticketing tools. Basic knowledge of HTML, JavaScript, and CSS is an advantage. Required Competencies Ability to work independently and manage production support activities. Strong troubleshooting and problem-solving skills. Excellent stakeholder communication and timely response management. Ability to work under tight deadlines and meet SLA commitments. Fast learner with a proactive and customer-focused approach.
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