Right Fax Consultant

Must Have Technical/Functional Skills

• Experience with:

o Windows Server and Windows OS administration

o Active Directory (users, groups, permissions)

• General understanding of networking concepts such as IP, DNS, and TCP/IP.

• RightFax EFM (Enterprise Fax Manger)

• RightFax Fax Printer client and driver

• RightFax shared account Delegate management, and routing methods and associated file types.

• Ability to read logs and follow troubleshooting procedures.

• Exposure to OpenText RightFax, XMedius, or other fax/document systems.

• Experience supporting MFPs, printers, or scanning workflows.

• Basic familiarity with SQL Server concepts or troubleshooting.

Roles & Responsibilities

Platform Operations & Support

• Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.

• Perform basic RightFax administrative tasks, including:

o User and group management

o Fax number assignments

o Permissions and delegation changes

• Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.

• Escalate complex issues to senior engineers with appropriate diagnostics and documentation.

Incident & Troubleshooting Support

• Investigate common RightFax issues such as:

o Failed or delayed fax transmissions

o Client connectivity problems

o Imaging or routing errors

• Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.

• Assist with root cause analysis and post incident reviews.

Change & Maintenance Activities

• Assist with patching, service restarts, and scheduled maintenance activities following established SOP’s.

• Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.

• Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.

User & Business Support

• Provide Tier 1–2 support for end users, including troubleshooting fax submissions from:

o MFPs

o Diem Email and SMTP

o Folder drop workflows

• Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.

• Work with application and infrastructure teams to troubleshoot integration related issues.

Documentation & Process Adherence

• Follow established operational runbooks, escalation procedures, and change management processes.

• Maintain and update documentation for common issues, support procedures, and system configurations.

• Document incident findings and resolution steps for knowledge sharing and continuous improvement.

Salary Range: $110,000- $125,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

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Role: Functional Consultant

Desired skills: Windows | Active Directory

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 8 - 20 Years

• Job function: TECHNOLOGY

• Location: Irving, TX

Salary range: $110,000–$125,000

Apply by: 2026-08-09 00:00:00