Service desk

Roles and Responsibilities : Provide technical support to customers through various channels such as chat, email, and phone calls. Troubleshoot and resolve customer issues related to software products in a timely manner. Manage incident tickets using ticketing tools to track progress and ensure resolution within SLA. Collaborate with internal teams to escalate complex issues when necessary. Job Requirements : 3-8 years of experience in IT Service Desk or Technical Support role. Strong knowledge of software product support principles and practices. Excellent communication skills for effective interaction with customers over multiple channels (chat, email). Ability to work on rotational shifts including evenings & weekends.