Service Desk Agent-2 to 4 years_Hyderabad

TCS IS HIRING FOR SERVICE DESK AGENT-2 TO 4 YEARS_HYDERABAD LOCATION INTERVIEW TYPE- FACE TO FACE ON 18-JULY-2026 JD FOR REF: Identify and diagnose issues and problems and provide L1 technical support to user Customer-service oriented with a problem-solving attitude Records incidents cataloguing them by symptom and resolution A good Written & verbal communication skill Positive attitude towards role and delivery work Accountabilities : Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Uses experience to address user problems and interrogates database for potential solutions. Records and tracks issues from the outset to the conclusion. During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.