Source description
About the role
Roles and Responsibilities : Manage customer service requests through ServiceNow platform, ensuring timely resolution and high levels of customer satisfaction. Develop and maintain custom workflows, business rules, and integrations to streamline IT services delivery. Collaborate with cross-functional teams to identify process improvements and implement changes that drive efficiency gains. Provide technical guidance on CSM best practices, training new team members as needed. Job Requirements : 6-18 years of experience in IT Services & Consulting industry with expertise in CSM (Customer Service Management). Strong understanding of ServiceNow development principles, including workflow automation, business rules creation, and integration with other systems. Proven track record in managing complex projects involving multiple stakeholders across various departments.
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