Sr. Engineer

Must Have Technical/Functional Skills

· 10+ years in IT Production Support, with specific experience in Asset Management or financial services domain.

· Ability to apply structured problem-solving techniques in production support to diagnose issues, perform root cause analysis and drive timely resolution.

· Hands-on experience with ServiceNow, Jira, Confluence, SharePoint, Splunk & Compass for covering incident, problem, change, and service request management.

· Proficiency in SQL, Informatica, Business Objects, AWS Cloud with hands on experience in data validation.

· Understanding of batch processing concepts, job scheduling, and data dependencies in Informatica systems.

· Strong practical knowledge of ITIL frameworks in Production Environments.

· Investments Applications Production Support exposure is an added advantage.

· Excellent written and verbal communication skills are required, with strong client-facing communication abilities.

· Ability and eagerness to rapidly acquire domain knowledge and apply it effectively to project work.

Roles & Responsibilities

· Provide L2/L3 production support (including on-call support), responding to incidents, troubleshooting application issues, and ensuring timely resolution within defined SLAs.

· Monitor system health and performance using Splunk, Grafana, AWS monitoring tools, and mainframe job Scheduler.

· Troubleshoot and resolve application failures, batch job issues, Informatica ETL workflows and data processing errors across distributed, cloud, and mainframe systems.

· Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions.

· Coordinate enhancements, defect fixes, and data changes related to Application.

· Coordinate and participate in DR drills and activities including application validation

· Manage outages, application defects, and planned maintenance activities.

· Maintain and update run books, SOPs, and knowledge articles.

· Guide, mentor, and manage a team of junior and mid-level support engineers

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $125,000- 135,000 a year

Role: Senior Engineer

Desired skills: Asset Management | Incident Management

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 10 - 15 Years

• Job function: TECHNOLOGY

• Location: Owings Mills, MD

Salary range: $125,000–$135,000

Apply by: 2026-08-22 00:00:00