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About the role
TCS Hiring!!! Role & responsibilities 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles Strong expertise in Google Apigee (Edge Cloud and OPDK) Experience troubleshooting API Gateway, proxy, and runtime issues Proficiency in Linux/Unix or Windows system administration Solid understanding of TCP/IP, routing, load balancing Hands-on experience with HTTP, REST APIs, web technologies Knowledge of IAM, access control, and GCP security practices Experience with log analysis, monitoring, and debugging Minimum CEFR B2 communication proficiency Provide Tier 2 technical support for Google Apigee customers Troubleshoot complex API, runtime, and gatewayrelated issues Perform root cause analysis (RCA) and provide corrective actions Support customers with Apigee Edge, OPDK, and hybrid deployments Analyze logs, traffic flows, and policy executions Collaborate with product engineering and cloud teams for escalations Create and maintain technical documentation and case notes Provide highquality customer communication during incidents Support 24x7 operations under rotational shifts
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