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About the role
Greetings! Job Role - IT Support Engineer Location - Gurgaon, DLF Cyber City Exp - 3 to 5 years 5 Days working (Mon to Fri) - Work from office Roles and Responsibilities - Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and process. Administer Microsoft users using Active Directory and software distribution tools. Support PC / laptop / tablets / mobile data / smartphones / network equipment. Provide onsite support for Global IT for servers and network components. Provide onsite support to configure network printers in accordance with Global IT standards. Support MS Office 365 cloud and client applications. Asset management of Hilti IT equipment and mobile phones using software and tool provided. Coordinate local projects for Global IT rollout. Compliance with all relevant regulations and company agreements. Provide out of hours support when and if required. May be required to travel to sites within country, expense will be taken care by Hilti. This will be a Complete In office profile and no WFH is there. Able to priorities based on business needs. Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets. Applies Hilti core values and compliance standards when dealing with IT suppliers. Relates to the business reasons driving Hilti IT Strategy. Clear service orientation and able to adapt himself to newest technology and service innovation. Able to quickly demonstrate high levels of motivation and competence in IT tasks. Focus on opportunities, proactive ownership and avoid problems. Shows a strong can-do attitude and is willing to go the extra-mile”. Stays focused on the real issues and identifies the pain points. Completes task / projects and ensures execution to the end. Interacts well with cross-functional teams in Hilti's global IT organization. Seeks out opportunities to learn and develop. Seeks feedback from customers and colleagues. Works to strengthen development areas. If interested, pls share your resume at ritu.pathak@teamcomputers.com
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