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About the role
Role & responsibilities Provide Level (L1L2) technical support for desktops, laptops, and peripherals Install, configure, and maintain operating systems and software applications Troubleshoot and resolve hardware issues (desktops, printers, scanners, etc.) Handle basic networking issues such as LAN connectivity, IP configuration, and Wi-Fi troubleshooting Support and manage Microsoft Office 365 applications (Outlook, Teams, OneDrive, etc.) Log, track, and manage incidents and service requests using ITSM tools Follow ITIL processes for incident, problem, and change management Provide remote and onsite support to users as required Perform system updates, patches, and antivirus checks Maintain IT asset inventory and documentation Preferred candidate profile Role & responsibilities Provide Level (L1L2) technical support for desktops, laptops, and peripherals Install, configure, and maintain operating systems and software applications Troubleshoot and resolve hardware issues (desktops, printers, scanners, etc.) Handle basic networking issues such as LAN connectivity, IP configuration, and Wi-Fi troubleshooting Support and manage Microsoft Office 365 applications (Outlook, Teams, OneDrive, etc.) Log, track, and manage incidents and service requests using ITSM tools Follow ITIL processes for incident, problem, and change management Provide remote and onsite support to users as required Perform system updates, patches, and antivirus checks Maintain IT asset inventory and documentation Preferred candidate profile
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