L2 IT Remote Support/Servicedesk

As a Software Support Specialist at our company, your responsibilities will include: - Installing software and ensuring its proper functioning. - Troubleshooting, repairing, and maintaining software applications and infrastructure. - Handling escalations from Helpdesk for application support, including in-house, 3rd party applications, and market data applications. - Providing support for operating system drivers, software, and firmware. - Assisting users with home connection and work from home setup, whether using a firm laptop or personal laptop with a virtual machine. - Ensuring compliance with Morgan Stanley policies and procedures, and communicating and enforcing them. - Creating and updating support documentation. - Collaborating with other support groups within the firm, both locally and globally, across multiple platforms. - Recording and managing all incidents and requests in the ticket-tracking system. - Proactively informing management about trends, significant problems, and expected delays. - Participating in a rotating schedule for after-hours and weekend support. - Keeping up-to-date with technology and participating in training programs. - Being responsive across various communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc. No additional company details were provided in the job description. As a Software Support Specialist at our company, your responsibilities will include: - Installing software and ensuring its proper functioning. - Troubleshooting, repairing, and maintaining software applications and infrastructure. - Handling escalations from Helpdesk for application support, including in-house, 3rd party applications, and market data applications. - Providing support for operating system drivers, software, and firmware. - Assisting users with home connection and work from home setup, whether using a firm laptop or personal laptop with a virtual machine. - Ensuring compliance with Morgan Stanley policies and procedures, and communicating and enforcing them. - Creating and updating support documentation. - Collaborating with other support groups within the firm, both locally and globally, across multiple platforms. - Recording and managing all incidents and requests in the ticket-tracking system. - Proactively informing management about trends, significant problems, and expected delays. - Participating in a rotating schedule for after-hours and weekend support. - Keeping up-to-date with technology and participating in training programs. - Being responsive across various communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc. No additional company details were provided in the job description.