Source description
About the role
Role & responsibilities - Providing phone, email, remote, and in-person support to troubleshoot various technical problems - Installing and configuring computer hardware, software, peripherals, and networking equipment - Resolving issues with internet connectivity, printers, scanners, phones, and other equipment - Performing troubleshooting to diagnose system failures and identifying root causes - Managing technology inventory and placing orders for equipment - Escalating complex issues to the appropriate teams if unable to resolve them independently - Providing recent system orientation and training to end users - Documenting technical issues and solutions in a ticketing system Role & responsibilities - Providing phone, email, remote, and in-person support to troubleshoot various technical problems - Installing and configuring computer hardware, software, peripherals, and networking equipment - Resolving issues with internet connectivity, printers, scanners, phones, and other equipment - Performing troubleshooting to diagnose system failures and identifying root causes - Managing technology inventory and placing orders for equipment - Escalating complex issues to the appropriate teams if unable to resolve them independently - Providing recent system orientation and training to end users - Documenting technical issues and solutions in a ticketing system
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