Desktop Support

Role: Desktop Support

Location : Onsite in Madison 1-3 times a month Duration : 12 Month Contract

Top Required Skills & Years of Experience:

Ability to develop user documentation and perform training (3 years)

Ability to identify, manage, troubleshoot, and resolve problems (3 years)

Knowledge of Microsoft Office 365 (3 years)

Knowledge of Microsoft Teams (1 year)

Knowledge of image deployment via Desktop Management Tools (SCCM/Manage Engine preferred) (1 year)

Ability to directly support customers via phone and in-person (3 years)

Nice to Have Skills:

Strong knowledge of ticketing systems/ITIL processes

Ability to assist in identifying training needs

Knowledge of Microsoft Active Directory

Knowledge of multi-factor authentication

Knowledge of Mobile Device performance monitoring and tuning techniques

Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures