Desktop Support Specialist

Role:Desktop Support Specialist

Duration:6 months Location:onsite Duties: Manage the lifecycle of PCs and Laptops. Monitor network performance to ensure system availability and reliability Manage replacement process for existing installed devices Receive and resolve tickets escalated from the Level 1 Helpdesk Assist in maintaining the integrity of the network systems through monitoring and proactive issue resolution and escalation Perform regular maintenance checks and updates to network hardware and software Support Asset management policies and processes Provide technical support to clients Perform PC Imaging and Software installation Decommission PCs in accordance with client processes Consistently interacting with end-user and other IT technical staff to have issues resolved Analyze problems/situations, understanding problem impact on client business Identify and escalate situations requiring urgent attention Respond to client queries, providing timely resolutions to client issues Maintain highest client satisfaction Maintain positive client relationships even in severe situations Work with the team lead and client to continually improve processes Log all related activities for each customer query and handling client data securely Respond to requests for technical assistance in person, via phone, electronically Stay current with system information, changes and updates Make sure that process conformity and SLAs are accomplished Perform other IT related support activities a needed

Required: 2-5 years' experience in IT support environment Knowledge of Windows Operating system Knowledge of PC hardware and related devices. laptops, tablets, phones and printers Knowledge of Asset Management Experience with a Service Desk Ticket System Customer Service Orientation with the ability to work calmly and professionally General IT experience and familiarity with terms related to PCs, laptops, printers, phones, tablets, networks, software and other IT items.