Source description
About the role
Job Title: Desktop Support Technician Job Location: Cranston, RI (Will be an onsite opportunity) Working Hours per week – 35/hr P.W Morning Shift!!, Job Description: · Vendor is to provide an experienced Desktop Support Technician to the existing DOIT Technical Support team. Vendor is expected to provide an Intermediate Desktop Support Technicians onsite, will work mostly from the Cranston office, for 35 hours per week. This is to hire an experienced Desktop Support technician with strong skills in Microsoft products, Windows 10, O365, SCCM, dual monitor configurations, Dell Laptops experience, McAfee Endpoint encryption software. Experience with large scale deployments is also desirable for this position. Some minor software application troubleshooting will be required. · The selected Desktop Technician will be working closely with the existing Technical Support staff and will interact will other team members on multiple aspects of the project. The selected contractor will be responsible for Setting up Dual monitors on PC based systems. PC builds from pre-defined images or custom build, deploying PC’s and printers to end users, along with migrating documents, settings and custom software that end users have installed. It also includes configuring local or network printers for each end user. Intermediate Desktop Support Technician with the following skill set: · Minimum of 3 to 5 years’ experience working 10 environments utilizing Microsoft Office 2016. Also, 1 to 3 years’ experience in large scale PC rollouts. · Experience with Laptops, docking stations and dual Monitors & Printers. Some Software/Application troubleshooting will be required. · The Desktop Support Specialist is expected to work with other technical staff and end users in a friendly courteous manner. · The vendor must be willing and able to lift up to 50lbs and move equipment easily. They must be able to transport equipment to and from end user locations with the use of a hand truck. · Must be able to unpack hardware from boxes and set up equipment at users’ desks. · Work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone email, or in person and explaining solutions in technical and non-technical terms. Must haves: - 3-5 years experience desktop support - laptop troubleshooting - 0365 - W10 Thanks & Regards Syam B, 630-923-6952 syam@thoughtwavesoft.com
More at Thoughtwave Software and Solutions