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About the role
Role:Desktop/Technical Support Analyst
Duration:7Months Location:Onsite Richmond, VA 23224
This position requires the following skills: -Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.) -Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products. -Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices. -Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) -Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.) -Basic experience with IT inventory control, ticketing system and reporting. -Basic experience with analog and digital phone configuration and troubleshooting. -Good understanding of Network and IT security. -Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. -Possesses excellent customer service skills and is teamwork oriented. -Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. -Possesses good organization and time management skills. -Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
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