Help Desk

Role: Help Desk Location: Suburbs of Chicago, (On Site) Duration: 6 + Months Must Haves: • Bachelor’s degree with an accredited college in Information Technology, Computer Science or related field, preferred. 3-5 years of practical business experience • Experience with cloud, web and/or networked computing environments (Office 365, Windows Server, MS Exchange 2013 or 2016, Active Directory 2016, etc.). • Strong understanding of networking, mobile and VPN technologies • Industry certifications (CompTIA A+/Network+, CCNA, ITIL, MCSA, MCSE) – nice to have. • Must have prior experience with IT Service Management systems (i.e. ServiceNow, Remedy, etc.), • Has a high degree of professionalism, attentiveness and communication excellence • Ability to diplomatically interact and communicate with all levels within an organization • Ability to apply proper office management practices and administrative support processes • Strong analytical and problem-solving skills; ability to remain calm under pressure and work in a fast-paced environment • Ability to work independently and within a team environment Thanks & Regards, M Pavan Kumar IT-Recruiter Staffing | Thoughtwave Software and Solutions Desk: 630-381(0025) || Email:pavan@thoughtwavesoft.com