Help Desk analyst

Role: Help Desk Analyst

Duration: 8 Months Location: Remote

REQUIRED: .Effectively and efficiently provide helpdesk support .Ability to quickly learn and become proficient with using a new computer system .Use complex technical training material and manuals to diagnose citizen and end-user issues .Use distance communication methods including conference call and webinar tools .Develop specific goals and plans to prioritize, organize, and accomplish work .Establish short-term and long-term objectives and specify the strategies to achieve them .Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word .Document the status of projects .Use phone, email, fax, and messaging to communicate .Communicate effectively in writing, orally, electronically and in-person .Work independently and as a part of a team