Helpdesk Analyst

Hi,

This is an immediate need with our Client.

Please go through the below requirements TITLE: IT HelpdeskSupport Analyst , Location: Waltham, MA (Remote for Now) and if you are comfortable please send me your updated resume to praveen@thoughtwavesoft.com ASAP.

Title: IT HelpdeskSupport Analyst Location: Waltham, MA

Company:

42 North Dental is a growing dental support organization with 83 locations and growing in Massachusetts, Connecticut, New Hampshire, New York, and Maine. For additional information, please see http://www.42northdental.com

Description: The ITHelpdeskSupport Analystwill be primarily responsible for supporting the IT portion of helpdesk queue. This includes setting up access to various systems for staff, troubleshooting and resolving issues, documenting processes and useful tips. This individual will be focused on resolving issues permanently while enabling a self-service model and adhere to already published Service Level Agreements. With the changing technology landscape, this individual will participate special projects to implement new technology and process as required. Additional responsibilities include supporting the conversion of new dental office to our42 North systems including the Dental Practice Management System (PMS). The ideal candidate would be an adaptive self-starter who likes to thrive in a fast-growing organization.With the prospectofintroducing new applications and tools to support our growth and efficiency you will have the opportunity to become a key contributor championing that expansion. Responsibilities: • Triage and provide technical support in response to help desk tickets • Monitor and adheres to SLAs • Application support including set up of users, providers, password resets. • Develop and continuously improvedocumentation and procedures. • Contribute to and maintain system standards. • Perform daily system monitoring like report completions, backups etc. • Work closely with vendors as needed to resolve issues. • Create, change, and delete user accounts per request. • Position will require phone, remote and potential on-site support. • Participate in on-call rotation as needed. • • Must have reliable transportation when travel to offices is required. • Participate in data conversion activities including mapping files, validation, report issues and drive them to closure, initial set up and post go live support. • Additional responsibilities include other special projects as needed. • Position will require phone, transportation, remote and potential off-hours, on-site support. • Position will also require occasional work on weekends, primarily during conversions and/or system maintenance. Qualifications: • 1-3 years of prior experience in Application Support and/or Technical Support role. • Broad knowledge of computers/servers, phone system, helpdesk applications, basic networking and data validation • Self-starter, eager to learn quickly, ability to multi-task, clear and concise communication • Ability to analyze an issue and identify root cause quickly • Can-do attitude is a must • Bachelors is preferred but not required • Support of Cloud based systems including but not limited to Microsoft Office, Web Browser Maintenance (Chrome) and VoIP PBX phone systems like GoToConnect are required • Must think outside the box • Data Testing/Validation, mapping, cleanup experience would be helpful • Must have reliable transportation. • General knowledge of dentistry and workflow in a dental practice or other healthcare industry is a big plus.

Thanks,

Praveen Kumar S | Thoughtwave, Inc | Recruiter 314 N. Lake St, Suite 6, Aurora IL 60506 praveen@thoughtwavesoft.com Ph: 630-448-6681 * 126| Fax: 630-689-5746