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Title: Lead Solutions Engineer Location: Syracuse, NY (Remote for now) Duration: 12+ month contract Report To Required Skills: Agile Product Lifecycle Management (PLM), Job Description: Team is currently seeking an innovative, adaptable, and results-oriented leader to lead an IT Customer solutions portfolio within our IT Customer area. This leader will be responsible for leading an organization of software & systems engineers, business systems analysts, application architects & technical project managers who plan, design, develop, test and deploy technology solutions that meet & exceed National Grid internal & external customers. As an experienced Lead Solutions Engineer, you will manage dedicated solutions development teams that incorporate customer-centric design thinking practices and standard Waterfall & Agile/Lean software development methodologies. This role will report to the Director of IT Customer within the client's organization. Key Accountabilities Manage a portfolio of IT Solutions projects in a Customer Billing domain Sets technology strategy and direction for our Legacy Systems (CRIS/CSS/Meter-to-Cash Services) platform; partners with business stakeholders and influences overall strategy and use of Customer Billing capabilities Initiates and fosters relationships with business partner teams and executives, technology leaders, vendors, and partners; develops relationships that promote trust and increase efficiency and effectiveness Leads, coaches and counsels team members, and determines and manages staffing strategy and plan, consistent with the needs of the team Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness. Especially Agile & SAFe methodologies. Prepares and presents program-level communications for executives and stakeholders Establishes financial plan for department and manages to plan, and jointly establishes financial targets with business partners Develops and maintains a network of industry contacts; performs research on industry trends, competitors, business and IT products; analyzes trends and make strategic and tactical recommendations Ensures system, technical and product architectures are aligned with business objectives Supervisory/Interpersonal- Experience Required Demonstrate valued business partner capabilities and behaviors in all interactions with colleagues, vendors and business stakeholders. Self-directed and motivated. Possession of excellent interpersonal, team, and relationship-building skills. Qualifications: Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred Experience leading large, multi-year, business-critical CRIS/CSS/Meter-to-Cash technology programs At least 10+ years of experience working in the technology industry with 3+ years in leadership roles. Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.) Ability to promote and role model a team-oriented environment Ability to lead technology teams in different locations in US Highly developed negotiation, facilitation and consensus building skills Highly developed oral and written communication skills; strong presentation skills Preferred Qualifications: Thorough knowledge and experience with CRIS/CSS and Meter-to-Cash applications, and experience implementing at an enterprise-scale In-depth understanding of CRIS/CSS architectures Thanks & Regards Syam B, 630-923-6952 syam@thoughtwavesoft.com
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