Microsoft Active directory

Role : Microsoft Active Directory Duration :18 Months Location : Remote Preferred Qualifications: Experience in one or more of these areas desirable: User Profile management Kerberos and delegation Windows Shell configuration, management, and scripting LDAP Protocol Server management tools Hyper-V management and VM deployment Application installation and management Network Tracing and analysis Public Key Infrastructure (PKI) deployment and management Remote File Systems (SMB) Group Policy management DNS deployment/management Troubleshooting hangs and crashes in Windows Troubleshooting performance issues using PerfMon and other tools Active Directory topology and management Active Directory replication User Accounts & Access Control Networking (TCP/IP) Responsibilities You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone, Web, and online chat support. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. Core Responsibilities: Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocate. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Required Qualifications 3+ years of experience in Active Directory or Windows Enterprise Administration including support delivery, consulting, architecting, IT operations, or equivalent education. Windows System Administration/Configuration, including a good basic understanding of: Registry File Storage User Accounts & Access Control Event Logs & Auditing Candidates that are of US Citizenship to meet federal government security requirements. Ability to work shifts in PST hours and/or work a shift that covers a weekend day once ramped/trained if there is a business need -- Thanks & Regards, Mounika | Technical Recruiter Thoughtwave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 630-566-9398, EXTN: 108 Email: Mounika@thoughtwavesoft.com Website: www.thoughtwavesoft.com linkedin:https://www.linkedin.com/in/sai-mounika-002553286/ A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005, Vendors for: STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO, · NATIONAL LABS: ARGONNE & FERMI, · COUNTIES: HENNEPIN, MN, FULTON & GA, · PUBLIC SCHOOLS: ATLANTA.