Source description
About the role
ROLE:Network Operations Center Team Lead
DURATION:12+ Months to hire LOCATION: Hybrid (Tuesday, Wednesday and Thursday in office) in either: 1.Pennsylvania (PA), Charlotte, North Carolina 2.1041 West Valley Road Wayne, Pennsylvania 19087 3.2525 Water Ridge Pkwy, Charlotte, NC 28217
Description: Core Responsibilities · Lead day-to-day operational support across all network technologies · Mentor, coach, and quality‑check S1 analysts · Provide feedback on communication quality, troubleshooting approach, and ticket handling · Serve as first point of escalation before issues reach S3 · Partner with management on performance assessment and development of junior staff
Skill & Experience Profile
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· Broad, well-rounded operational network background (not siloed) · Strong technical depth plus high emotional intelligence and leadership presence · Comfortable coaching others and delivering constructive feedback · Communication skills are critical—this role interfaces frequently with leadership
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On-call rotation: · On‑call participation is required · Applies to S2 roles, though generally less intensive than S3 · Exact frequency was not fixed, but expectation is set up‑front
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