Power bi Support engineer

Role: Power BI Support Engineer

Location: Hybrid; CHARLOTTE NC or LAS COLINAS TX required to work onsite: 2- 3 days a week onsite “candidates must be able to work without sponsorship, now and in the future.” TOP Needs Minimum 5+ years experience with Power BI Minimum 5+ years experience with Azure Fundamentals a Minimum 5+ years experience with Microsoft Fabric 1. Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage. 2. Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. Job Description Summary Hybrid; CHARLOTTE NC or LAS COLINAS TX required to work onsite: 2- 3 days a week onsite Monday - Friday, 40 hours a week. They occasionally may have to work weekends but if so, they'd still only work 5 days a week. • Purpose of the Team: This team is the Azure database support for MSFT. 1. Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage. 2. Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc Candidate Requirements • years of Experience Required: 5-10+ overall years of experience in the field. • Disqualifiers: poor communication skills in the HSA. • Best vs. Average: The ideal resume would contain deep technical skills in a variety of technologies • Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines. Top 3 Hard Skills Required + Years of Experience 1. Minimum 5+ years experience with Power BI 2. Minimum 5+ years experience with Azure Fundamentals a 3. Minimum 5+ years experience with Microsoft Fabric • Typical task breakdown and operating rhythm: The role will consist of 10% meetings, 90% working with MS customers on support tickets • What makes this role interesting? - This role provides the opportunity to gain great technical depth in understanding the technology. • Unique Selling Points: Opportunity for FTE conversion Power BI JD: 1. Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage. 2. Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. 3. Strong Communication skills both written and oral. 4. Strong ability to communicate clearly and professionally with end users. 5. Strong ability to understand complex issues in an often-ambiguous environment. 6. Experience in Technical support projects and handling customers. Should have worked in customer support projects in the past. 7. performing Root Cause analysis and resolving customer reported issues within the defined SLA. 8. Strong ability to analyze, interpret and communicate technical errors and solutions. 9. Strong email writing skills. Should be able to write detailed emails with excellent presentation. 10. Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues. 11. Should have strong ability to handle escalations, involve the right parties and deescalate the situations. Cross Team collaboration. Passion for technology and customer support. 12. Enthusiasm to upgrade technology from time to time.