Source description
About the role
Role: Product Specialist
Duration: 8 Months Location: On-site
Summary: This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. This position serves as an expert in the following assistive technology: Software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzweil, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Responsibilities
•Technical expertise in incident and change management (ServiceNow) •Technical expertise in assistive technology software and hardware •Technical knowledge in workstation deployments and installation •Expert knowledge with MS products and troubleshooting skills •Performs hardware and software diagnostics •Performs physical installation of IT equipment •Excellent communication skills and assists customers to resolve issues •Assist remote IT support teams.
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