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About the role
Job Title: Production/Application support Location: Remote Job Description: - Driving incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive - Supporting production system deployments while ensuring SLAs are met - Progress, protect, and provide for the software and systems behind all of the external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity - Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance - Influencing resiliency and scalability in production environments in Amazon Web Services and other cloud platforms - Equipping systems with automated monitoring and alerting - Lead a team to design, write and deliver technical and process automations to improve the availability, scalability, latency, and efficiency of services - Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions - Influence and support new designs, architectures, standards and methods for large-scale distributed systems - Engage in service capacity planning and demand forecasting, software performance analysis and system tuning - Identifying and remediating risk to critical and non-critical system KPIs - Provide technical leadership with Unix systems internals and networking - Identify and implement opportunities for automation of routine maintenance tasks and common issues - Troubleshoot networking problems with an in-depth knowledge and understanding of network theory including various concepts such as networking protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing. Basic Qualifications: - Bachelor's Degree or Military Experience - At least 1 year of experience working with AWS services such as EC2, ELB, Route 52, Lambda, S3 - At least 1 year of experience in leading production support teams, software development teams - At least 1 year experience in enterprise support, ITIL practices and principles - At least 1 year of experience in supporting production systems in a cloud environment Preferred Qualifications: -1+ years of experience with one of the following: Linux, UNIX, Openstack administration Python, Ruby, Go, JavaScript development experience NoSQL platforms - 1+ years of experience with any of the following: AWS cloud services configuration & administration Chef, Ansible, Puppet or UDeploy Jenkins, Codeship, or Travis experience Restful web/API services support and deployment - 1+ years of experience in Monitoring tools such as Splunk, Datadog, Cloudwatch, New Relic, or Grafana Thanks&Regards, Kiran Tumuluri IT-Recruiter Staffing | Thought wave Software and Solutions Limited 6308125139kiran@thoughtwavesoft.com www.thoughtwavesoft.com 314 N. Lake St, Suite 6, Aurora IL 60506
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