Production Support Engineer

Role: Production Support Engineer Client – Bank of America Location – REMOTE to Start but must sit in NYC starting in September – NO 100% REMOTE Long term contract Must Haves: • UNIX Production Support in Financial Environment • Need Credit/bond background (municipal, derivatives ideally) • Monitoring Experience – client uses Geneos/ITRS • Scripting – Perl, Python, Shell – any language is fine. Job description: Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly. • The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritise accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must. - Good understanding of Municiple Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options). - Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation - Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications. - Work closely with users, answering their queries and raising development requests as they are presented. - Escalation and timely resolution of production issues, using fundamental problem management disciplines - Liaise between Credit applications users and technology teams to address user queries and issues - Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants - Develop and Maintain documentation for reference as a knowledge base for training and incident mgt - Experience with FICC Credit Trading Applications and trade life cycle management. - Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status. - ability to deal with a high pressure Trading environment. Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles. - Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison. Proven ability to handle difficult situations, users and make critical decisions. - Understanding of financial disciplines. - Experience working with F/O or M/O in a Derivatives Trading business. - Basic tech skills. MS Office, SQL, Excel, VBA and Unix. (Python a plus) Thanks & Regards, P. Akhil Sai - Technical Recruiter Thought wave Software and Solutions Inc II Email : akhil@thoughtwavesoft.com 314 N. Lake St, Suite 6, Aurora IL 60506 USA Direct Number ::630-397-5755 Ext-100 Fax: 630-689-5746 II www.thoughtwavesoft.com Linkedin: https://www.linkedin.com/in/akhil-0b6a77164/