Senior IT Network Analyst - ICM

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Job Title :Senior IT Network Analyst - ICM Client Company :UHG OptumHealth (MN) Zip Code :55442 City :Plymouth, MN Duration: 3-4 months (contract until 12/31/2020) 100% REMOTE

W2 Only. 100% REMOTE

Required Skills:

Top 3 requirements?

1. ICM Avaya/Cisco experience
2. Call scripting and configuration experience
3. Quick learners The Senior IT Network Analyst provides call center application support in ICM, PBX, and other voice/telecom applications.

Principal Duties and Responsibilities: • Build and maintain Optum call routing by utilizing ICM, Avaya PBX • Build and maintain PBX CMS skills, VDNs, and vectors • Provide input to Design & Build functions of Telephony Environment • Ongoing daily support of voice/data activities • Adapt as required by changing business needs, complete additional responsibilities as assigned

Required Experience:

• Bachelor's degree from four-year college or university in Computer Science or Telecommunications Engineering or equivalent work experience preferred. • 5+ years' experience in architecting, deploying and supporting Enterprise call routing delivery solutions • Prior experience with telephone switch programming on an Avaya and Cisco platforms. • Prior experience with VOIP, IP networking and PBX systems. • Prior experience with large to very large enterprise environments that include multiple site location. • Call Center ACD with EAS design, setup, implementation/maintenance and support for skills • PBX Vectoring/Scripting • IVR Configuration/Setup Experience and the ability to learn a proprietary IVR infrastructure • Agile Methodology Trained • that ICM scripting is a must

Thanks & Regards,

Mohan Kumar B | Technical Recruiter | Wave Solutions Inc. | 1444 N. Farnsworth Ave, Suite 302, Aurora, IL - 60505 | Email: kumar@wavsols.com Direct #: 630-566-9398| Fax: 630-566-9398 Main #:6305669398, EXT: 108 Website: www.thoughtwavesoft.com LinkedIn: https://www.linkedin.com/in/mohan-kumar-bangaru-b424467b/