Service Desk Technician

Hi, Greetings from Team Thoughtwave Software and Solutions, Please find below the exciting Job opening with our esteem client with details Job description and if you are looking for a new Job opening here is the position and you respond with the latest/updated resume to email enclosed or feel free call us. You can also review the requirement in detail and apply directly here on our website. Job Title: L1 Service Desk Tech – 3RD SHIFT Job Location: Morrisville NC – 4 days a week, 10 hour shifts, 3rd Shift Duration: 6 months Work Authorization: US Citizen, GC, GC EAD, H4-EAD Contract Type: W2 Rate: open Interview Mode: One and Done interview Job Description: TOP Needs: 1-2+ years of experience within service desk Experience with tickets and triage Microsoft experience and printer experience Job Description Summary Our client is looking to hire a Service Desk Technician. This role with be onsite, 4 days a week in 10 hour shifts. This will be a 3rd Shift role. · Provide on-site support using a company vehicle to various plants in the Triangle area, as well as remote support through a ticketing system. · Assist with issues related to Microsoft products, printers, and email. · Triage incoming tickets and escalate those requiring Tier 2 support. · Resolve Tier 1 tickets and collaborate with end users to address their issues. Key Areas of Work: 1. On-site quick action assistance for urgent issues. 2. Routine IT tasks. 3. Preventative IT tasks. 4. Triage and manage new tickets. Requirements: · Strong background in Microsoft products. · 1-2+ years of relevant experience. · Ability to explain troubleshooting processes clearly, from start to finish, and work collaboratively when assistance is needed. · A+ Certification is preferred.