Source description
About the role
Role:Sr Support Analyst
Location:columbus, OH Duration:6+ Months
Must Haves : .NET,SQL,Java,HTML, powershell, splunk, software
Responsibilities
Participate with other developers and/or contractors in troubleshooting and identifying problems. Provide technical support on technical matters Show drive and interest in learning new systems, applications, technologies, and most importantly business domains Work in a fast-paced environment and will be good at multitasking Provide Incident and Problem Management support for all Digital applications Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications Good to have Digital Application Monitoring utilizing the following tools: DynaTrace SPLUNK Production Assurance for Infrastructure Releases Disaster Recovery support for annual Testing Maintenance window monitoring Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects Status update in Daily Service Review Meetings Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site Provide Level 1 & Level 2 support for application and platform issues Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications Own incident resolution and keep user informed of status
Preferred Qualifications
Working knowledge of SQL Server or equivalent Self-directed / Independent problem solving Excellent oral and written communication skills Experience operating in a large-scale environment Exhibit best practices, follow standards and present suggestions while remaining flexible and open In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards Professional experience with the .NET framework (C#, ASP.NET, XML) or Java Performance analysis and tune JVM based services Professional experience with scripting languages (e.g., PowerShell, Python, etc.) Knowledge of TFS to manage an Agile development lifecycle Experience in financial industry and in a Regulatory and Compliance environment preferred
Bhargavi Ankam IT Recruiter Staffing | Thoughtwave Software and Solutions Limited 6306891366 bhargavi@thoughtwavesoft.com www.thoughtwavesoft.com 314 N. Lake St, Suite 6, Aurora IL 60506
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