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About the role
Role: SUBJECT MATTER EXPERT
Location: Boston MA (Initial Remote Until Covid Clears) Duration: 6+ month Work Authorizations: Any
Tech (Qualification) Notes: • Skillset (top 3-5)1. API Log management (Kibana) / very good with API’s • 2. Banking experience: They need to have experience with banking platforms • 3. Digital onboarding applications functional flow knowledge (NAO) Responsibilities: • Incidences first triage • Alerts monitoring • Recurrent deployment activities control (security certificates; vendor maintenance; vendor monthly releases; …) • Deployments support • Be the point of contact for incident management • Identification of functional requirements related with defects and incidences on Jira & Confluence Must Have: • Digital onboarding applications functional flow knowledge (NAO) • Knowledge on SBNA basic internal components applying to onboarding applications (NAO) • Knowledge on SBNA basic internal incidence process in order to interact with QA (ALM), Change Management (SNOW) and API teams (Mule, Apiconnect, …) • API log management (Kibana, …) • Ability to manage pressure during the PRO incidence solving calls with clear and good technical communication skills • Ability to be engaged any time 24/7 in order to support PRO incidences • APIs • Incidences support Nice to Have: • Bilingual (Spanish – English) • Familiar with SBNA internal processes • Knowledgeable with onboarding banking applications • Expert in APIs • Willing to work anytime that we have an incidence
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