Subject Matter Expert with API and Banking Experience

Role: Subject Matter Expert

Location: Boston MA or REMOTE (Onsite in Boston is ideal but open to remote for superstar candidates) Duration: 6+ month contract, most likely 1+ year Accepted Work Authorizations: Any IV Process: 2 rounds on MS Teams (On video) Information to submit (last 4 SS/DOB, etc.) Skillset (top 3-5): 1. API Log management (kibana) / very good with API’s 2. Banking experience: They need to have experience with banking platforms 3. Digital onboarding applications functional flow knowledge (NAO) Responsibilities: • Incidences first triage • Alerts monitoring • Recurrent deployment activities control (security certificates; vendor maintenance; vendor monthly releases; …) • Deployments support • Be the point of contact for incident management • Identification of functional requirements related with defects and incidences on Jira & Confluence Required Skills: • Digital onboarding applications functional flow knowledge (NAO) • Knowledge on SBNA basic internal components applying to onboarding applications (NAO) • Knowledge on SBNA basic internal incidence process in order to interact with QA (ALM), Change Management (SNOW) and API teams (Mule, Apiconnect, …) • API log management (Kibana, …) • Ability to manage pressure during the PRO incidence solving calls with clear and good technical communication skills • Ability to be engaged any time 24/7 in order to support PRO incidences • APIs • Incidences support Desired Skills (not required but candidate will have exposure to these skills in this role):

• Bilingual (Spanish – English) • Familiar with SBNA internal processes • Knowledgeable with onboarding banking applications • Expert in APIs • Willing to work anytime that we have an incidence

-- Thanks & Regards, Krishnasree | US IT Recruiter Thought wave software and solutions 314 N, Lake St, Suite 6, Aurora IL 60506 Mobile:6305668710 Email: krishnasree@wavsols.com Website: www.thoughtwavesoft.com LinkedIn: linkedin.com/in/krishnasree-kolla-7582a01a3