Source description
About the role
Role: Support Lead
Location: MUST be local to Chicago, 333 Wabash Bldg (Floor 23) Duration:12 Months
Team: Enterprise BI & Analytics Role: L3 Application Support (Cognos) Area: Cash & Corporate Services Technology
Qualifications (Must Have's)
• Solid IBM Cognos Analytics skills (Framework Manager, Transformer, Data Modeling, Reports, Dashboards, etc.) • Solid SQL skills (Oracle, .) • Experience with or exposure to other BI tools and applications (such as Planning Analytics, PowerBI) is a plus • Job scheduling (BMC Control-M) • Experience with or use of scripting (DOS/batch, PowerShell) • Experience in incident Management, understanding of ticket workflows and use of escalation. Experience with ServiceNow application. • Experience with agile delivery tools and methodologies (Azure or other) • Prior experience with Northern Trust is a plus
Soft skills - Nice to Have: • Excellent communication and writing • Time management and prioritization • Problem solving and analytical skills
Tasks & Responsibilities: • Resolve complex production issues in an expedient manner; independently or in collaboration with others • Perform root cause analysis and devise, test, and implement solutions • Collaborate and coordinate work with other team members and teams (Infrastructure, ETL, Data, etc.) to meet deliverables and deadlines • Identify recurring issues and requests and propose solutions to address them or enhance efficiency • Identify opportunities for process automation and assist in implementation • Document procedures so that work can be handed over to Level 1 and 2 Application Support • Assist in development, testing, and other Enterprise BI & Analytics team activities and projects as needed
Bhargavi Ankam IT Recruiter Staffing | Thoughtwave Software and Solutions Limited 6306891366 bhargavi@thoughtwavesoft.com www.thoughtwavesoft.com 314 N. Lake St, Suite 6, Aurora IL 60506
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