Workstation Specialist

Role: Workstation Specialist

Location: Harrisburg, PA Job description

Essential Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skill Required / Desired Amount of Experience

• Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). Required 3 Years

Develop, test, maintain PC images. Required 3 Years Experience supporting PC’s in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years Microsoft Certification. Highly desired 2 Years Able to communicate in a clear manner. Desired Change oriented – improve processes and confront difficult circumstances in creative ways. Desired Demonstrated customer focus; building strong customer relationships. Desired Effectively evaluate information to make correct decisions. Desired Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired Strong team player – collaborate with others, be open to other ways of doing things. Desired Interested in emerging technologies demonstrated through training and attending technical events. Desired

Thanks & Regards, M. V.Jigeesha US IT Recruiter Thought Wave Software and Solutions Inc 314 N. Lake St, Suite 6, Aurora IL 60506 Email: jigeesha@thoughtwavesoft.com Mobile:6305065561 Web: http://www.thoughtwavesoft.com Linked In:linkedin.com/in/margani-venkata-jigeesha-b26267273