Workstation Specialist

Job Title: Workstation Specialist Job Location: Onsite in Harrisburg, PA Duration: 12 Months Work Authorization: USC, GC, GC-EAD, H4-EAD Contract Type: Only on W2 Job Description: Essential Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Must Have Skills: • 3+years of Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). • 3+ years of Develop, test, maintain PC images. • 3+ years of Experience supporting PC’s in a large domain environment. • 3+ years of Install and configure PC hardware and peripherals. • 3+ years ofRepair PC’s by replacing hard drives, motherboards, memory, etc • 3+ years of Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • 3+ years of Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. • 3+ years of Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • 3+ years of Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) • 2+ years of Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • 1 year Experience integrating Macintosh systems into an Active Directory Domain environment. • 2+ years of Scripting with VBS and PowerShell • 2+ Years of Configuration Management Console queries and reporting. • 2+ years of SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. • 2+ years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). • Microsoft Certification. • Able to communicate in a clear manner. • Change oriented – improve processes and confront difficult circumstances in creative ways. • Demonstrated customer focus; building strong customer relationships. • Effectively evaluate information to make correct decisions. • Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. • Strong team player – collaborate with others, be open to other ways of doing things. • Interested in emerging technologies demonstrated through training and attending technical events.