ServiceNow Developer / Administrator

Dallas, TX · Hybrid / Remote | At least 7 years | Contract / Contract-to-Hire

About Vertraus Vertraus is a US-based global IT solutions and consulting company headquartered in Farmers Branch, Texas. We connect skilled technology professionals with businesses that need their expertise, from fast-growing startups to some of the largest enterprises in the country. As a Certified Minority Business Enterprise recognized by NCTRCA, we bring professionalism, transparency, and a genuine commitment to quality to every engagement we take on. Role Overview We are seeking an experienced ServiceNow professional who combines deep platform expertise with the communication skills to work directly with enterprise stakeholders. This role goes beyond configuration. We are looking for someone who understands how ServiceNow fits into a broader IT service management strategy, who can translate complex business requirements into scalable platform solutions, and who takes pride in delivering implementations that actually get used and trusted by the people they are built for. Key Responsibilities Design, configure, develop, and customize ServiceNow modules across ITSM, ITOM, HRSD, CSM, and related functional areas based on business requirements Build workflows, business rules, client scripts, UI policies, script includes, and custom applications within the ServiceNow platform that are clean, documented, and maintainable Integrate ServiceNow with third-party enterprise systems using REST and SOAP APIs, Import Sets, Transform Maps, and MID Server configurations Collaborate with business stakeholders across IT, HR, and operations to gather requirements, validate solutions, and ensure delivered functionality aligns with how teams actually work Manage platform health across development, test, and production instances including upgrades, patch management, and ongoing performance monitoring Conduct impact assessments prior to upgrades and manage the testing and validation process through to production release Provide technical guidance, documentation, and knowledge transfer to administrators, business analysts, and end users Produce thorough technical documentation covering all customizations, configurations, integrations, and architectural decisions Serve as a subject matter expert in ServiceNow platform capabilities and advise stakeholders on best-practice approaches to meeting their requirements Required Qualifications At least 7 years of professional experience working on the ServiceNow platform in development or administration roles Hands-on expertise across core ITSM modules including Incident Management, Problem Management, Change Management, and Asset Management Strong ServiceNow scripting skills covering JavaScript, the Glide API, Flow Designer, and Business Rules Certified ServiceNow System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred Demonstrated experience with REST and SOAP-based integrations and MID Server configuration in production environments Solid understanding of ITIL processes and how they translate into ServiceNow workflow design Excellent communication skills with the ability to engage confidently with both technical teams and non-technical business leaders Experience managing platform upgrades and patch cycles with documented change control processes Preferred Qualifications Additional ServiceNow certifications in ITSM, ITOM, HRSD, or CSM implementation specializations Experience with ServiceNow Performance Analytics and reporting configurations Familiarity with Agile delivery methods in the context of ServiceNow development projects Prior experience in regulated industries such as financial services, healthcare, or government contracting Background working in a managed services or consulting delivery model with multiple concurrent client environments What to Expect at Vertraus ServiceNow professionals placed by Vertraus work in environments where their platform expertise is taken seriously. We take the time to understand your background and specializations before we match you to an engagement, and we maintain regular contact throughout to make sure the placement is working well on both sides. Our goal is not to fill a position but to build a lasting professional relationship that creates value for you and for the clients we serve. If you are interested in this position, please send your resume to careers@vertraus.com with the subject line "ServiceNow Developer / Administrator" .