L1 & L2 Support

Job Role:-L1 & L2 Support Location:-(Bangalore, Noida, Pune, Mumbai, Hyderabad) Exp:- 1-2 yrs Work Mode:- Remote Shift Timing:-6:30 PM to 3:30 PM Roles & Responsibility:- Mac, Windows Application Troubleshooting Remote - With good connectivity and power back-up and availability for calls Key Responsibilities: L1 Support: Provide first-line support for issues related to Mac and Windows applications. Troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors. Assist users with basic configurations, settings adjustments, and software updates. Document and track support requests using our ticketing system. Escalate complex issues to L2 support as needed. L2 Support: Handle more advanced troubleshooting for Mac and Windows applications. Diagnose and resolve complex application issues, including compatibility problems and in-depth software conflicts. Perform root cause analysis and provide solutions or workarounds for recurring issues. Collaborate with development teams or vendors to resolve issues that require deeper technical insight. Maintain detailed records of troubleshooting steps and resolutions.