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About the role
Company Overview: Vimerse Infotech Inc provides comprehensive IT services and IT consulting solutions to clients across various industries. With a team of experienced professionals, we strive to deliver high-quality technical support and solutions to meet our clients' needs. Role and Responsibilities:
- The L1 Technical Support Executive will be responsible for providing technical assistance and support to customers via telephone and email.
- Solve basic technical problems and provide accurate information to customers regarding software and hardware issues.
- Identify and escalate complex issues to the appropriate teams for further resolution. Candidate Qualifications:
- 10+3 years Diploma/ Any Graduates Required Skills: Fluent in Hindi and English (Versant Level 4) Computer/Laptop Hardware knowledge Good knowledge of hardware and technical terms
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