Source description
About the role
Company Overview
Vimerse Infotech operates in the information-technology-and-services industry.
Role and Responsibilities
We are seeking an analyst to join our Service Desk team. The ideal candidate will have:
A B.Tech./B.E. degree in Computer Science or related field
6 months to 1 year of experience in Service Desk
Good communication skills and ability to handle Service Desk-related queries
Proficiency in Windows, ServiceNow, Active Directory, and O365
A notice period of not more than 1 month
In addition, we are also seeking a Senior Analyst, who should have:
A B.Tech./B.E. degree in Computer Science or any graduate qualification
2+ years of experience in Service Desk
Experience in L2 support and good knowledge of Service Desk-related queries
Proficiency in Windows, ServiceNow, Active Directory, and O365
A notice period of not more than 1 month
Additionally, we are seeking an Assistant Manager with the following qualifications:
5-7 years of experience in a Service Desk environment
At least 1-2 years of experience leading a team
Excellent communication skills
Candidate Qualifications
The following qualifications are mandatory for all positions:
Excellent communication skills
Proficiency in Windows, ServiceNow, Active Directory, and O365
Required Skills
Analyst and Senior Analyst positions require proficiency in Windows troubleshooting, while an Assistant Manager should have experience in managing teams.
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