Network Analyst / TSAAS Coordinator

Network Analyst / TSAAS Coordinator Position: Network Analyst / TSAAS Coordinator No. of Openings: 2 Location: Pune (Work from Office) Experience: 1 - 3 years Notice Period: Immediate Joiners Only Compensation: Up to 6 LPA (Maximum 30% hike on last drawn CTC, based on performance current salary) Key Responsibilities: Provide L1/L2 network and telecom support to ensure smooth operations in a 24/7 environment. Monitor, troubleshoot, and coordinate resolution of network and telecom-related issues. Work closely with US-based teams, ensuring clear communication and timely updates. Document and track incidents, service requests, and resolutions using defined tools and processes. Escalate critical issues and follow up until closure. Ensure compliance with internal policies, service agreements, and SLAs. Required Skills Qualifications: Graduate degree (mandatory). 1-3 years of relevant experience in networking or telecom support. Strong knowledge and working interest in the Telecom domain. Excellent verbal and written communication skills with neutral accent (no MTI issues) . Prior US client exposure is mandatory for experienced candidates. Ability to work in rotational shifts, including night shifts (24/7 support environment). Additional Information: Service Agreement: 2 years (mandatory). Interview Process: One in-office interview round is mandatory. The second round will be conducted virtually (MS Teams with video recording). Order of rounds may vary.