Network Operation center Engineer (Pune)

Job Title: NOC Engineer (Network Operations Center Engineer) Location: Pune (In office) Experience: 1 to 5 years Notice Period: Immediate Joiners Preferred Shift: Rotational Shifts (US Business Hours, Night Shifts Included) Salary Range: 3 to 5.5 LPA (Based on Experience and Interview Performance) Roles & Responsibilities: TAC Team Responsibilities: - Interact with US-based enterprise clients/customers to provide high-quality support for Voice over Internet Protocol (VOIP) services. - Configure and troubleshoot SIP Trunking customers in SBC, including DID and Pilot number configuration. - Deploy, configure, and troubleshoot VoIP infrastructure such as IP-PBX systems, gateways, session border controllers (SBCs), and soft switches. - Configure voicemail accounts, auto attendants, call flows, call queues, translation rules, dial plans, and call routing. - Diagnose and troubleshoot Netsapiens & Cisco BroadWorks/BroadSoft Unified Communications (UC) issues. - Provide support for VoIP devices including Polycom, Yealink, Grandstream, Cisco ATA, and Adtran routers. - Troubleshoot and resolve issues related to voice quality, call routing, and system performance. - Resolve issues related to Hosted PBX, on-premises IP telephony platforms, Unified Communications solutions, Unified Contact Center Enterprise, MS Teams direct routing, and cloud solutions. - Block unauthorized IP addresses on backend servers and handle DoS-related issues using NOM and Fail2Ban alerts. - Troubleshoot Softphone, Toll-free numbers, DID, PSTN & Analog lines, SD-WAN, and Firewall issues. - Resolve VOIP-related issues including SIP, RTP, QoS, COS, and codec-related concerns. - Manage escalations and collaborate with Onsite Engineering or Solution Architects while maintaining ticket ownership. - Monitor and block fraudulent/suspicious calls and compromised users/extensions. - Troubleshoot issues related to IP circuits, Ethernet circuits, Broadband, and SD-WAN downtimes. - Provide enterprise-level technical .