Graduate Freshers IT Helpdesk / Technical Support (2025 Graduates)

Graduate Freshers IT Helpdesk / Technical Support (2025 Graduates) Location: Pune Experience: 0 to 6 Months CTC: Up to 2.8 LPA Qualification: Any Graduate (2025 Passed Out) Shift: US Rotational Shifts / International Time Zones Notice Period: Immediate Joiners Preferred Job Overview We are looking for enthusiastic and motivated fresh graduates to join our IT Helpdesk and Technical Support team. This opportunity is ideal for candidates who want to build a career in IT Support, Service Desk, Helpdesk Operations, and Customer Technical Assistance. The selected candidates will provide first-level technical support, troubleshoot user issues, and ensure excellent customer service while working in a dynamic international support environment. Key Responsibilities Provide technical support via voice, email, and chat channels. Troubleshoot basic hardware, software, operating system, and networking issues. Log, track, and update incidents using ticketing tools. Escalate unresolved technical issues to appropriate support teams. Follow defined SOPs and SLA guidelines. Maintain accurate documentation of customer interactions and resolutions. Deliver high-quality customer service and technical assistance. Coordinate with internal teams to ensure timely issue resolution. Monitor and update ticket status until closure. Eligibility Criteria Any Graduate (2025 Passed Out) All semester marksheets and educational documents must be available Immediate joiners preferred Freshers with excellent communication skills are encouraged to apply Basic knowledge of: Computer Hardware Operating Systems (Windows) Networking Fundamentals MS Office Applications Software Troubleshooting Desired Skills Strong verbal and written communication skills Customer-centric approach Problem-solving and analytical skills Willingness to work in rotational shifts Ability to learn new technologies quickly Team player with a positive attitude Apply Now: 7676809765 | 8722244472 | 9743779000 whmshineprofiles@gmail.com www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited