Hiring IT Service Desk Technical Support Voice International Process Pune

Hiring IT Service Desk / Technical Support (Voice International Process) | Pune | 1 5 Years | 4 7 LPA Job Description: We are hiring IT Service Desk / Technical Support (Voice) professionals to support global clients in an international process . The role involves troubleshooting, providing L1/L2 support, and ensuring timely resolution of technical issues across multiple platforms and devices. Key Responsibilities: Provide remote support for laptops, desktops, LAN, and enterprise applications. Troubleshoot issues on iOS, Android, and Windows devices . Handle OS support (Windows XP 10) including patch updates, registry fixes, and virus/security troubleshooting. Support Office 365, Outlook, Skype, Teams, and SharePoint applications. Manage VPN connectivity, TCP/IP, and OSI model-based troubleshooting . Handle and resolve tickets in compliance with SLA/KPIs . Deliver excellent customer service in an international voice support environment . Requirements: 15 years of experience in IT Help Desk / Service Desk / Technical Support. Prior experience in an ICT Service Desk environment preferred. Strong knowledge of Office 365, Networking, VPN, and OS troubleshooting . Excellent verbal communication skills for global customer interaction. Willingness to work in rotational shifts (5 days a week) . Location: Pune CTC: 47 LPA Shift: Rotational Work Days: 5 days/week Contact Numbers: 8884499448 | 9743779000 | 8494849452 | 8884572015