IT Helpdesk / Service Desk Engineer 1+ Years Pune, B'lore & Mysore

Hiring IT Helpdesk / Service Desk Engineer | 1+ Years | Up to 7 LPA | Pune, Bangalore & Mysore Job Locations: Pune, Bangalore & Mysore Experience: 1+ Years CTC: Up to 7 LPA Qualification: Any Graduate (Mandatory) Notice Period: Immediate Joiners Preferred Shift: Rotational Shift / 247 Support Job Summary We are looking for enthusiastic IT Helpdesk / Service Desk Engineers with at least 1 year of experience in technical support. The ideal candidate should have hands-on experience in troubleshooting desktop, laptop, operating system, networking, and application-related issues while providing exceptional customer support through phone, email, and chat. Key Responsibilities Provide Level 1 (L1) IT Helpdesk and Service Desk Support to end users. Troubleshoot hardware, software, network, printer, VPN, and email-related issues. Resolve incidents and service requests through phone, email, chat, or remote support. Install, configure, and support Windows operating systems and Microsoft Office applications. Manage user accounts, password resets, and access requests using Active Directory . Support Microsoft 365 (Office 365) applications, Outlook, Teams, and OneDrive. Log, track, prioritize, and resolve tickets using ITSM tools. Escalate unresolved incidents to Level 2 or Level 3 support teams. Ensure timely resolution of tickets while meeting SLA targets. Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Provide excellent customer service and technical guidance to end users. Participate in shift rotations to support global operations. Required Skills 1+ years of experience in IT Helpdesk or IT Service Desk Windows 10/11 Administration Microsoft Office 365 Active Directory (User & Group Management) Outlook Configuration & Troubleshooting Basic Networking (TCP/IP, DNS, DHCP, VPN) Remote Desktop Support Hardware & Software Troubleshooting Ticketing Tools (ServiceNow, Jira, Remedy, BMC, Freshservice) ITIL Basics Excellent communication and customer service skills Strong analytical and problem-solving abilities Preferred Skills Azure Active Directory Microsoft Intune Exchange Online SCCM Endpoint Management Multi-factor Authentication (MFA) Remote Support Tools (AnyDesk, TeamViewer, Bomgar) Interested candidates can share their updated resume to: 8722244472 8553281835 whmshineprofiles@gmail.com If interested pl send resume hrteamwhmc@gmail.com www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited